Matobmobile - Doro mobile phone Support

Frequently Asked Questions

How can I pay for my Order?

You can visit our online accessible technology shop - Click link above to the left or you can give us a call on 08452177712 and we will be happy to help.

We accept all major credit and debit card payments.

When Will I receive my order?

Orders placed before 2 PM and within mainland Britan will be delivered next working day between 9am and 5pm by City Next Business Day Delivery and will need to be signed for.

If there is no answer when the order is delivered a card will be put through your letterbox advising you of the missed delivery, and the delivery will be re attempted the following day and the day after, after three attempts at delivery the package will be available at your local City Link Depot

Once your order has been dispatched, you can track the status of the delivery simply select Track Your Order by following the link in the second email you receive  and enter your order number (on your order confirmation email or given to you over the phone) and postcode. You will then see your City Link tracking number which when selected should take you to the status of your delivery on City Link's website.

If you paid by cheque there will usually be a 3-4 day delay to this process to allow for clearing.

Orders shipped to outside mainland UK will usually take between 2 - 5 days depending upon where in Europe you are.

If you have any further questions in relation to how long your order will take give us a call on 0845 2177712 or email support@doromobile.com

Do you deliver to my Country / Area?

Purchases will usually be shipped next working day if ordered before 2pm for UK mainland and 2-5 days for European, subject to stock availability.If you order is placed on a Friday after 2pm or Saturday / Sunday it will be delivered on Tuesday, subject to stock availability.

We usually use City Link Next Business Day Delivery ( next working day before between 9am and 5pm), which will require a signature, if you are not in when your order is delivered a card will be put through your door, advising of the missed delivery, we will then attempt to deliver the package the following day and the day after that, if after three attempts at delivery we are still unsuccessful your package will be available to pick up from your local City Link Depot.
European Delivery and non UK Mainland times may vary depending on the country / location. If there is any variation to the times quoted above we will contact you on the phone number supplied to advise as necessary.

There are some areas of the UK we are unfortunately unable to deliver to (we are currently working with our delivery partners and hope this will change soon) which include, but not wholly limited to the following areas:

Guernsey GY1 - GY9
Jersey JE1 - JE4
Isles of Scilly TR21 - TR25 & BFPO1 - BFPO999
Western Isles HS1 - HS9
Isle of Arran KA27
Isle of Cumbrae KA28
Kirkwall KW1-17
Gigha PA41
Islay PA42-49
Isle of Jura PA60
Isle of Colonsay PA61
Mull PA62-75
Iona PA76
Tiree PA77
Isle of Coll PA78
Isle of Eigg/Muck PH42
Isle of Rhum PH43
Isle of Canna PH44
Shetland Isles ZE1 - ZE3
Isle of Man IM1 - IM9   
Orkney Islands KW16
Outer Hebrides HS2   
Inverness     IV1-IV3, IV5, IV13, IV63
Beauly     IV4
Cromarty IV11
Dingwall IV15
Alness IV17
Tain IV19
Ullapool     IV26
Kyle of Lochalsh    IV40
Plockton IV52

We are able to deliver to a limited number of European countries (City Link International Road 2 - 5 Days) and Northern Ireland including the following :

Northern Ireland
Ireland

If you have any further questions in relation to how long your order will take give us a call on 0845 2177712 or email support@matobmobile.co.uk

Can I return My Order?

If you are not completely satisfied with your purchase you can return it to us within 28 days in an unused new condition, with all items and packaging, including stickers, manuals etc. Before returning your product you will need to obtain a returns authorisation from our returns dept please see the returns section and follow the instructions. Please note unfortunately our warehouse is unable to accept any returns without a returns label being attached.

Is My New Mobile Phone Guaranteed?

All our products come with a full manufacturer's warranty for 12 months. If the phone develops a fault within the 1st 12 months please follow the returns procedure. Depending on stock availability and manufacturer policy we should generally be able to ship an immediate replacement.
If you need any help or have a query please don't hesitate to give us a call on our support line on 08712226252

My Phone seems to have a fault

If your think you phone has a fault, please consult our support resources, namely the FAQs and the Getting Started Guide and the user manual

If the fault still seems apparant please contact us by emailing returns@matobmobile.co.uk or by calling 08712 226252 and we will go through any additonal troubleshooting steps.

If the issue cant be resolved the phone will need to be returned please see here for the procedure for returning the phone.

Please note if a product is returned as faulty and subsequently found to have no traceable fault (except peace of mind returns) it will be subject to a £6.99 redelivery charge before the goods will be returned. Similarly if a unit is found to have physical damage upon return it will returned to the sender with a quote for repair.

I've broken my phone, what should I do?

If you have damaged or broken you phone and you need to get it repaired, we can do this for you, however as with most small electrical goods the product isn't repaired as such, it is normally replaced.

We can arrange for a replacement unit to swapped for your damaged or broken unit and you pay a flat fee for the replacement unit.

If you need a quote for replacement/repair please email support@doromobile.com or call 08712 226252 and we can advise of the cost.

Quite often it is relatively uneconomical to repair / replace small electrical goods, if this is the case we would advise contacting your house insurance providers, as usually they would cover the cost or repair/replacement.

If you require a quote for repair/replacement for insurance purposes please email us at support@doromobile.com

When any phone is returned it needs to returned according to our returns process available here.

Where can i find my network's number?

If you need help activating your sim card or have any problems when topping up the credit on your New Mobile Phone, you might find these useful.

O2
Call 4445 from the mobile phone or call 08705678678 from another phone

Vodafone
Call 191 from the mobile phone or call 08454125000 from another phone

T-Mobile
Call 150 from the mobile phone or call 08700776655 from another phone

Virgin
Call 789 from the mobile phone or call 08456000789 from another phone